PKO App Terms & Conditions – The Complete Guide for Members

1 General Terms and Conditions

These Terms & Conditions constitute a legally binding agreement between PKO App and its members. Using any PKO App service signifies your acceptance of these terms. PKO App reserves the right to amend these terms at any time — members will be notified of changes via a notice on the website.

PKO App is an entertainment gaming platform. All games and services are available exclusively to users of legal age (18+). Residents of regions where online gaming is prohibited by law should not use PKO App.

• Members must be at least 18 years of age to use PKO App's services.
• Each individual may operate one account only.
• PKO App reserves the right to modify, add, or remove any terms of service at any time.
• In the event of any dispute, PKO App's decision shall be considered final.

2 Account Registration & Verification

You must provide accurate and complete information when registering on PKO App. Accounts created using false information may be permanently closed and any balance forfeited.

As part of the KYC (Know Your Customer) process, PKO App may require you to verify your identity documents, proof of address, and other relevant paperwork. Completing KYC verification is mandatory before any withdrawal can be processed.

• The name and mobile number used during registration must match those on your official identity document.
• No individual may hold more than one account — if detected, all associated accounts will be closed.
• Your password and login credentials must be kept strictly confidential — do not share them with anyone.
• Failure to submit KYC documents may result in your withdrawal being placed on hold.
• PKO App reserves the right to initiate account verification at any time if suspicious activity is detected.

3 Bonus & Promotion Terms and Conditions

PKO App offers a variety of bonuses — welcome bonuses, reload bonuses, free spins, cashback, and more. Each bonus comes with its own terms and conditions, which are detailed on the relevant promotions page.

Before claiming any offer, carefully read the wagering requirements, validity period, and eligible games.

• Bonus balance cannot be withdrawn directly — withdrawal is only available after the required wagering has been completed.
• The same bonus cannot be claimed more than once — if detected, the bonus and any associated winnings will be voided.
• If wagering requirements are not met within the specified timeframe after a bonus is credited, the bonus will expire.
• PKO App reserves the right to modify or cancel any bonus offer at any time.
• VIP bonuses are available exclusively to members who have reached the qualifying tier.

4 Deposit & Withdrawal Policy

PKO App supports deposits and withdrawals via mobile banking, bank transfer, and digital wallets. Minimum and maximum limits apply to each payment method.

To make a withdrawal, your KYC verification must be complete and the funds in your account must have been earned through legitimate gaming activity.

• Deposits must be made exclusively from a verified payment method registered in your own name.
• Making deposits using another person's payment method is strictly prohibited.
• Withdrawals are typically processed within 5–15 minutes, provided your KYC verification is complete.
• PKO App reserves the right to request additional verification for any irregular or suspicious transactions.
• Withdrawal limits vary according to your VIP tier.

5 Gaming Rules

All games on PKO App are powered by RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Game outcomes are completely fair and cannot be manipulated.

In the event of a disconnection or technical issue during a Live Casino game, PKO App will determine the outcome of that round based on server records. In any dispute, server records shall serve as the definitive evidence.

• Intentionally disconnecting during a game round may result in the relevant bet being voided.
• Attempting to exploit any bug or technical error in a game for personal gain is prohibited.
• In Sports Betting, bets cannot be changed or cancelled once a match has started.
• Minimum and maximum bet limits are determined by the game and your VIP tier.

6 Prohibited Activities

Certain activities are strictly prohibited on the PKO App platform. Anyone found to be in violation will face serious consequences.

• Creating multiple accounts to abuse bonus offers.
• Opening or operating an account using another person's identity or information.
• Using hacking tools, bots, or any automated systems on the gaming software.
• Using the platform for money laundering or any other illegal financial activity.
• Harassing, threatening, or behaving inappropriately toward other members or the support team.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.

7 Account Closure & Suspension

PKO App reserves the right to suspend or permanently close any account at any time, with or without providing a reason. In practice, such action is generally only taken when there is legitimate cause.

Members may also close their account at any time. In such cases, any valid balance will be returned in accordance with our policy. A voluntary break option is also available for responsible gaming purposes.

• Account balances will not be refunded if an account is closed due to a violation of these terms.
• During a voluntary break, the account cannot be reopened for the duration of that period.
• All pending bets will be settled before an account is closed.

8 Privacy & Data Protection

PKO App takes the security of your personal information extremely seriously. We use SSL encryption and will never sell your data to third parties.

For more details, please visit our Privacy Policy Read the page.

• Your login credentials, payment data, and personal information are fully encrypted.
• PKO App may disclose user information to authorities only when required to do so by law.
• You can further secure your account by enabling two-factor authentication (2FA).

9 Responsible Gaming

PKO App firmly believes that gaming is for entertainment, not addiction. We genuinely care about the wellbeing and peace of mind of our members.

If you feel that gaming is having a negative impact on your life, please contact our Responsible Gaming Visit the page for assistance.

• Daily, weekly, or monthly betting limits can be set at your discretion.
• A voluntary break option is available for a period ranging from 1 day to 6 months.
• Permanent self-exclusion is also available and cannot be reversed once applied.
• Use parental control tools to prevent those under 18 from accessing gaming.

10 Changes to Terms & Legal Matters

PKO App may update these Terms & Conditions, in whole or in part, at any time. For significant changes, a notice will be published on the website and members will be informed via email.

Continued use of the platform after updated terms take effect will be considered acceptance of the revised Terms & Conditions.

• These Terms & Conditions were last updated in January 2026.
• In any dispute, the decision of PKO App shall be final.
• If any part of these Terms & Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to be in full effect.
• If you have any questions about these terms, please reach out to our support team.