PKO App FAQ — all your questions answered here

No. Each individual may only hold one account on PKO App. Creating multiple accounts using the same device, mobile number, or ID is strictly prohibited. Violations will result in the permanent closure of all associated accounts, and any balances may be forfeited.

First, make sure you're entering the correct mobile number and password. Check that Caps Lock is off. If you keep failing to log in, Login page Use the "Forgot Password?" option. If that doesn't resolve it, contact PKO App live chat support — we're available 24/7 to help.

KYC (Know Your Customer) is the identity verification process. Before making your first withdrawal on PKO App, you'll need to submit a photo of your national ID or passport. This protects your account security and helps prevent money laundering. Verification is typically completed within 24–48 hours.

Yes, your registered mobile number can be changed. However, this cannot be done directly — you'll need to contact the pko app support team. For security purposes, your identity will be verified before the number is updated.

Yes. If you want to stop gaming, you can request self-exclusion or account closure. Contact pko app support. Make sure to withdraw any pending balance before closing your account.

PKO App supports deposits via mobile banking, bank transfer, and digital wallets. All methods are secure and processed instantly. Deposit Page and select your preferred payment method.

The minimum deposit amount on PKO App is BDT 100. The maximum deposit limit varies depending on your payment method and account tier. To learn more Deposit Page See details.

Deposits via mobile banking and digital wallets are usually credited instantly. Bank transfers may take 1–2 business days. If your balance hasn't updated within 30 minutes of depositing, contact support with your transaction reference number.

PKO App does not charge any fees on deposits. However, in some cases your payment provider may apply their own transaction fees. Before depositing, check whether your mobile banking service or bank charges any fees.

Contact pko app support as soon as possible and provide the full transaction details. We'll investigate and do our best to resolve the issue. The sooner you report it, the better the chances of a resolution.

Withdrawal requests on PKO App are typically processed within 5–15 minutes. KYC-verified accounts enjoy faster withdrawals. First-time withdrawals and larger amounts may require additional verification, which can take up to 24 hours.

The minimum withdrawal amount on PKO App is BDT 300. The maximum single withdrawal limit varies based on your account's VIP tier. For more details Withdrawal Page You'll find.

If your withdrawal has been pending for more than 24 hours, please contact PKO App support. Common reasons for a stuck withdrawal include: incomplete KYC, unmet bonus wagering requirements, or pending account verification. The support team will provide full details.

No. Bonus balance cannot be withdrawn directly — you must first meet the specified wagering requirements. Once the wagering is complete, the bonus converts to your main balance and can then be withdrawn. Each bonus has its own terms — Promotions page Learn more.

No. For security reasons, PKO App only processes withdrawals to a bank or mobile banking account registered in your own name. Sending funds to another person's account is not permitted.

New members on PKO App receive: free spins upon registration, a 100% welcome bonus on your first deposit, and a special cashback offer during your first week. Full terms and conditions for all bonuses Promotions page Available.

A wagering requirement means you must bet the bonus amount a specified number of times. For example, a BDT 100 bonus with a 20x wager requirement means you need to place BDT 2,000 in bets before withdrawing the remaining balance. You can track your wagering progress in your account settings.

Yes. Every bonus offer on the pko app has a set expiry period. Typically, the welcome bonus must be claimed within 7 days of registration. After claiming a bonus, you must also complete the wagering within the specified timeframe — otherwise the bonus will be forfeited.

You'll find your personal referral link or code in your account. When a friend or family member registers using your code and makes their first deposit, a referral bonus will be credited to your account. You can earn up to BDT 500 for each successful referral.

Generally, no. If you already have an active bonus on the pko app, you cannot claim a new one. You'll need to either complete the wagering on the current bonus or cancel it before claiming another. In some special cases, multiple bonuses may run simultaneously — check the promotion terms.

PKO App offers Live Casino (with real dealers), slots (1,000+ titles), Sports Betting, crash games, card games, and much more. Casino Page You can view the full list of games.

All game data on PKO App is recorded server-side. If your connection drops, simply reconnect to see the current game state. Active rounds are typically completed on the server, and the results will be accurately reflected in your account.

Yes. All games on the pko app use an RNG (Random Number Generator) and are verified by third-party auditors. No manipulation of game outcomes is possible. Live Casino games are streamed in real-time video.

Yes, the pko app mobile app offers the same full game selection as the website. App Page Download it on your Android or iOS device. Some games run even more smoothly on the mobile app.

No. PKO App never sells or shares your personal information with third parties — except where required by law. For more information, please refer to our Privacy Policy Read.

Contact PKO App support immediately and request that your account be frozen. Then change your password and enable 2FA. If you notice any suspicious transactions, report those as well. Acting quickly can help minimize any potential loss.

No, never. No PKO App representative will ever ask for your password, OTP, or bank PIN by phone, message, or email. If you receive such a request, treat it as a scam and report it immediately through PKO App's official channels.

You are automatically enrolled in the VIP program as soon as you register on PKO App. You earn points as you play, and your VIP tier increases based on the points you accumulate. VIP page You'll find more details.

PKO App VIP points can be redeemed for bonus cash, free spins, special rewards, and cashback. Higher VIP tiers come with increased withdrawal limits, a personal account manager, and access to exclusive promotions.

PKO App VIP tiers are generally reviewed on a monthly or quarterly basis. If you don't accumulate enough points within the review period, your tier may be adjusted. However, top-tier VIP members enjoy special permanent benefits — for details VIP page See details.