Gaming should be a source of fun, not stress. PKO App is committed to helping you enjoy gaming in a healthy, responsible way and within your limits.
PKO App has achieved the highest score in safe gaming standards.
Responsible gaming means enjoying games mindfully, within your limits, and with consideration for your financial and mental well-being. PKO App always wants its members to see gaming as a fun form of entertainment — never as a way to solve financial problems.
Always keep in mind when gaming on PKO App — winning is never guaranteed, and you should always be prepared for losses. Only play with money you can afford to lose without it causing serious problems in your life.
Responsible play is not just for your own benefit — it is for your family and loved ones too. PKO App wants to help you always enjoy gaming while staying well.
PKO App's Commitment: We are more than just a gaming provider — we genuinely care about your health and well-being.
Decide how much you are willing to spend before you start playing. Stop once you reach that limit.
Avoid playing for long stretches at a time. Take a break every hour.
Increasing your bets out of anger or frustration after a loss is the biggest mistake you can make.
Talk openly with your family about your gaming habits.
If something feels wrong — the PKO App Support Team is always here for you.
These tools help keep your gaming experience safe and controlled. You can access them at any time from PKO App settings.
Set your own maximum daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately; increasing it requires a 24-hour wait.
Decide in advance how many hours a day you want to play. If you go over your limit, PKO App will automatically alert you.
Take a break from gaming for anywhere between 1 day and 6 months. Your account will be inaccessible during this period.
If you want to stop gaming permanently, activate Self-Exclusion. This action cannot be reversed.
Registration on PKO App is strictly prohibited for anyone under 18. Age is verified through KYC checks. Parental control tools are also available to help protect younger members of your household.
If you play continuously for an extended period or place large bets, PKO App will automatically send you a warning and suggest taking a break.
You can view your complete gaming history, wins and losses, and transaction records at any time. This helps you understand your own patterns and stay in control.
For any issue, at any time, PKO App's Bengali-speaking support team is ready to help. If gaming is causing you stress, reach out to us right away.
Every game on PKO App is RNG-verified and completely fair. Any attempt to abuse bonuses or commit fraud is detected automatically.
Regular information and tips on responsible gaming are available on the PKO App platform. Our goal is to nurture informed and aware players.
Ask yourself the questions below. If you answer "yes" to most of them, please speak with PKO App support.
Do you bet more to try to win back money you have lost gaming?
Have you ever lied to family or friends about your gaming?
Have you ever used money set aside for essential needs to game?
Have you tried to stop gaming but been unable to?
Do you feel restless or uncomfortable when you are unable to game?
Has gaming caused you to neglect work, studies, or family responsibilities?
If 3 or more answers are "Yes": Please contact PKO App support or take a break from gaming for a few days.
Don't think of gaming as a way to earn money. It is a form of entertainment.
Set aside a fixed amount for gaming at the start of each month — and stick to it.
Avoid playing when you're drunk or under significant emotional stress.
Gaming is not the only source of enjoyment in life. Make time for family, friends, and other hobbies too.
PKO App strictly prohibits anyone under 18 from gaming. However, parents and guardians in households with children or teenagers should also remain vigilant.
Strict Prohibition: Registration on PKO App is strictly prohibited for anyone under 18. Any violation will result in permanent account closure.
If a minor has accidentally created an account, contact PKO App Support immediately — we will take action right away.
Use strong passwords on your computer and mobile devices to prevent children from gaining access.
Stay informed about your child's online activity and keep the conversation open.
Talk to your child about the risks of online gaming in a way that's appropriate for their age.
Keep mobile banking PINs and bank card details out of children's reach.
Make full use of PKO App's responsible gaming tools and enjoy gaming in a healthy way. Our support team is always here to help whenever you need it.
Need help? Contact the PKO App responsible gaming team — [email protected] — we are available 24/7 to assist you.